Delivery and Shipping

UNITED KINGDOM DELIVERY

Delivery Option	Delivery Time	Price	Tracking
Royal Mail**	1 – 5 Working Days	£2.50	No
Royal Mail – Orders Over £50**	1 – 5 Working Days	FREE	No
Royal Mail Special Delivery Guaranteed (Monday – Friday)**	Next Working Day 9-6PM	£7.95	Yes
Royal Mail Special Delivery Guaranteed (Saturday Only)**	Saturday Before 1PM	£11.95	Yes

*Please note Royal Mail do not guarantee a 24hr delivery service
**Royal Mail does not usually collect or deliver on bank and public holidays.

GIDDY BALM aim to dispatch all orders within 1-3 working days of receiving cleared funds. We are currently unable to dispatch orders on Saturday, Sunday and UK Bank holidays. Where non-stock item products are purchased and marked “back-order” you agree to the estimated delivery period as stated in the product header and product description. Orders received after 4PM will be dispatched the following day.
Please note that while items sent by Royal Mail usually arrive within 1-3 days, Royal Mail stipulates that only items still not delivered after 10 working days can be officially classified as lost.
For a Royal Mail Special delivery guaranteed (Saturday only), orders must be received before Friday 4PM.
For further information about GIDDY BALM delivery policy please see section 8 of our terms and conditions.

EUROPEAN & INTERNATIONAL DELIVERY

Delivery Option	Delivery Time	Price	Tracking
Standard Airmail (Europe only)	3 – 7 Working Days	£5.95	No
International Tracked (Europe and the Rest of the World)	3 – 7 Working Days	£10.00	Yes

GIDDY BALM aim to dispatch all orders within 1-3 working days of receiving cleared funds. We are currently unable to dispatch orders on Saturday, Sunday and UK Bank holidays. Where non-stock item products are purchased and marked “back-order” you agree to the estimated delivery period as stated in the product header and product description. Orders received after 4PM will be dispatched the following day.
If you order Goods from our site for delivery to a European Delivery Destination, the customer (you) will be the importer and your order may be liable for any customs and import duty, quotas, permits, product restrictions, and other local requirements. These charges must be paid by the recipient of the parcel. Although the EU-UK Trade and Cooperation Agreement refers to ‘zero tariffs’ (zero customs duties), we will now need to generate a Customs Declaration and so a Commercial or Pro-forma Invoice is required. The trade deal only applies to Customs duties, meaning that in most cases Customs duties will not be applied to goods fulfilling all necessary “rules of origin” requirements. However, VAT will still be levied. Customs declarations are therefore required for goods to clear the border, as the UK will have left the single market and the customs union. Customs policies vary widely from country to country. It is important you check the requirements of your country before placing an order. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.
If you order Goods from our site for delivery to an International Delivery Destination, the customer (you) will be the importer and your order may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. It is important you check the requirements of your country before placing an order. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please note that Royal Mail aim to deliver International mail within 7 days although mail will not be classified as lost until after 20 working days from the due date in Europe, and after 25 working days for the rest of the world.
For deliveries to the Rest of the World a charge of £10.00 will apply.
PLEASE NOTE DELIVERY DAYS ARE MONDAY – FRIDAY.
GIDDY BALM will not be liable for any customs or import duties.
If a Customer fails or refuses to accept delivery of the Goods, then, except where such failure or delay is caused by a Force Majeure Event or Supplier’s failure to comply with its obligations under the Contract, then the Goods shall be returned to GIDDY BALM and the Customer shall be responsible for any costs relating to the delivery attempts and subsequent return to GIDDY BALM including transportation, insurance, and storage costs, which costs shall be either deducted from the customer’s original order payment or invoiced by GIDDY BALM and paid by Customer.
We do ship to the United Arab Emirates although as there is no mail delivery to street addresses in the UAE we advise customers this is at their risk. As mail goes to PO Boxes at various post office locations customers must ensure they provide the correct PO Box. Giddy Balm will send customers proof of postage as confirmation of goods sent.
For further information about GIDDY BALM delivery policy please see section 8 of our terms and conditions.