Returns Policy

RETURNS POLICY

Our Guarantee

All goods are inspected and where possible tested before dispatch.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last item of your goods. For further information about your Rights to Cancel please see section 10 of our Terms & Conditions.

It is the buyer’s responsibility to arrange and pay the postage costs for the return of goods unless the Buyer can provide conclusive evidence proving that the goods are damaged or have a manufacturers fault.

In all cases of unwanted items, the products returned should be in their original condition, unworn, complete with any labels, instruction booklets or software and packaging. All goods will be inspected on return. In cases where the value of the returned goods has diminished as a result of handling which goes beyond what would be possible in a store, we are entitled to recover any amount up to the full contract price.

Please note that your right to return Products does NOT apply to products which fall into the following categories unless they are faulty or not as described:

• Made to measure or personalised goods
• Gift Cards or Store Credit
• Perishable goods (such as flowers and chocolates).
• Unsealed software, CDs, DVDs.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. For further information about Returns please see section 11 of our Terms & Conditions.

For returns made outside the EU Consumer Rights Directive, we will refund the value of the goods returned to us, at the price you purchased them less postage cost. Where goods are being returned within the European Union and other International destinations a declarable shipment is being returned then a copy of your original invoice and our Returns Form (stating reasons for your return) must also accompany this return in order to avoid unnecessary delays or Customs charges. Your invoice and Returns Form (click here) should be attached to the external package in a resealable bag or equivalent.

GIDDY BALM will refund the cost of your original delivery fee where the product is confirmed faulty or accepted as damaged and will also pay the cost of returning the goods to GIDDY BALM. We will refund any money received from you using the same method originally used by you to pay for your purchase. For further information about Faulty of Damaged Goods please see section 12 of our Terms & Conditions.

We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) or courier for larger shipments. For larger shipments you should consider using a trackable shipping service or purchasing shipping insurance. In the rare event of a shipment going missing you are responsible for the returned products until they reach us. We cannot guarantee that we will receive your returned item.

GIDDY BALM reserves the right to charge a re-stocking fee where FREE delivery has been applied.

The above does not affect your statutory rights.

If you have any complaint about your online order, please contact giddybalm@gmail.com.

Return Address

Giddy Balm, Balstyle, Zelah, Truro, Cornwall, United Kingdom TR4 9JJ

Returns Form (click here).